Customer Support Agent at Qoders Family

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Working schedule:

Monday, Tuesday, Wednesday – 10AM-7PM
Thursday, Friday – 5AM-12PM

Requirements:
– Ability to understand client needs and handle the negotiation process
– Exceptional communication and problem-solving abilities.
– Experience in installing and setting up the themes and plugins
– Understanding of the development processes and software lifecycle
– Knowledge of CSS and website theme layouts
– Familiarity with the Shopify platform (app installations, theme customizations, etc.).
– Attentiveness to details
– Analytical mind and problem-solving aptitude
– Strong organizational skills
– Strong multitasking skills to manage several conversations and tasks simultaneously.
– Ability to remain organized and calm under pressure.

We offer
Challenging tasks, professional growth opportunities, and mentorship;
Competitive salary (reviewed regularly);
Paid vacation, paid sick leave;
Health insurance;
Comfortable office in the center of Lviv;
Cool team and corporate events.

Responsibilities
– Manage support tickets – help customers solve their issues.
– Ask customers targeted questions to quickly understand the root of the problem.
– Provide fast and quality support for our themes and plugins.
– Submit, test task for fixes (from clients, or Theme bugs).
– Cooperate with developers and other units (Project Managers, QA, – Frontend, Backend, Design, Support, etc).

Send CV – hr@qoders.co