IT РЕКРУТИНГ
By the end of this course, participants will be well-equipped with the knowledge and skills needed to excel in phone sales, build strong customer relationships, and achieve their sales targets effectively.
Course of lectures Mastering Phone Sales
8
explanatory lessons
8
detailed presentations
1
professional speaker
What you will learn:
- The fundamentals of phone sales and how they work
- How to prepare an effective sales pitch
- Essential pre-call preparation steps
- Strategies to handle customer objections and rejections
- Up-selling practices to maximize sales
- Building rapport and trust with customers
- Effective closing techniques to seal the deal
- Follow-up strategies to maintain relationships and encourage repeat business
WHO ARE THESE LECTURES FOR:
Career switchers: Individuals aiming to transition into a sales role.
Aspiring sales professionals: anyone interested in entering the sales field and honing their expertise in phone sales.
Project managers: professionals who seek to enhance customer communication and sales strategies.
ADVANTAGES OF OUR LECTURES
Hands-on practice exercises and role-playing scenarios to reinforce learning
Comprehensive curriculum: a structured approach covering all essential aspects of phone sales
Insights and strategies from a seasoned sales expert with extensive industry experience
Emphasis on building long-term customer relationships through rapport and trust
Integration of various sales techniques and strategies for a well-rounded skill set
Additional resources and readings to supplement learning
COURSE PROGRAM
What is phone sales and how it works
- Introduction to phone sales
- The sales process and its key components
- Benefits and challenges of phone sales
- Understanding customer psychology and behavior over the phone
How to prepare a pitch
- Crafting an effective sales pitch
- Understanding your product/service
- Identifying customer needs and pain points
- Structuring your pitch for maximum impact
What you need to do before making a call
- Handling objections and rejections
- Techniques to turn a “no” into a “yes”
- Understanding the reasons behind customer refusals
- Strategies for staying motivated and persistent
What to do if the customer says “NO”
- Handling objections and rejections
- Techniques to turn a “no” into a “yes”
- Understanding the reasons behind customer refusals
- Strategies for staying motivated and persistent
Up-sale practice
- The value of up-selling and cross-selling
- Techniques to recognize up-sell opportunities
- Best practices for presenting and closing up-sell offers
- Ensuring customer satisfaction through up-selling
Building rapport and trust
- The importance of building rapport and trust
- Techniques for establishing rapport over the phone
- Strategies for maintaining trust throughout the sales process
- Long-term benefits of strong customer relationships
Effective closing techniques
- The significance of closing in sales
- Various closing strategies and when to use them
- Practice exercises to master closing techniques
- Ensuring a smooth transition from prospect to customer
Follow-up strategies
- The importance of follow-up in sales
- Effective follow-up techniques to maintain relationships
- Strategies to encourage repeat business
- Leveraging customer feedback and continuous engagement
MEET YOUR FUTURE TEACHER
- Over 9 years of experience in sales, specializing in phone sales
- Successfully led sales teams and exceeded sales targets consistently
- Conducted numerous sales training sessions and workshops
- Recognized for innovative sales strategies and exceptional customer relationship management
READY TO ENTER IT?
- Listen to lectures and practice when it's convenient for you.
- Access to materials remains forever.
- Professional lecturer.
- Certificate after successful completion of the course.
- Detailed and structured presentations.
FAQ
How many lessons are included in the course of lectures "Mastering Phone Sales"?
The course of lectures “Mastering Phone Sales” consists of 8 lessons, each of which is devoted to a specific topic.
Who is the lecture course intended for?
- Career switchers: іndividuals aiming to transition into a sales role.
- Aspiring sales professionals: anyone interested in entering the sales field and honing their expertise in phone sales.
- Project managers: professionals who seek to enhance customer communication and sales strategies.
Will I receive a certificate of completion?
Yes, after completing our course, you will receive a certificate that you can use on the LinkedIn platform and other social networks to demonstrate your skills and find your dream job.
Where can I go for help in case of problems with course payment?
How long will I have access to the course?
Even after completing the course, you will have access to the participant’s personal account and all video materials and presentations. Learn at your own pace and return to the course materials whenever needed.
Реєстрація на курс
Якщо у вас залишились питання, то напишіть
нам у месенджер і ми допоможемо їх вирішити
